The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Typically it takes 2-3 weeks for a buyer out of the US to receive their orders.
No, usually we process the orders within 24-48hrs unless customization request are made. If an order requires changes a general rule of thumb would be to add an additional week to the estimated receipt time.
My project supplies are too large or too small, what can I do? We will gladly rework your order at little or no cost for you as long as you contact us within 7 business days of order receipt. Buyer will be required to pay for all shipping charges incurred as a result of the rework request. Please note we do everything possible up front to ensure project items are the proper size prior to shipping.
We will gladly work with you to ensure satisfaction. We have many options for resolving issues and will do whatever we can to ensure our customers are happy with their purchase.
If your package arrives damaged with large holes, opened, etc., please do not accept it from the carrier. If you accept the damaged package you would be required to facilitate the damage claim based upon the carriers operating procedures.
A warranty claim includes all defects that occur within the statutory warranty period. The warranty does not cover worn parts or damage caused by the buyer.